SHIPPING AND RETURNS
- U.S. standard shipping for purchase under $50 (5-7 days): $5
- U.S. standard shipping for purchase over $50 (5-7 days): Free
- U.S. expedited shipping (2-3 days): $15
- U.S. express shipping (2-day delivery): $25
- International standard shipping: $35
Our brand philosophy means we aim to uphold high standards of quality and customer satisfaction. We understand how important it is to find the perfect products for your home. We want to make sure you are 100% satisfied!
You may return any product within the first 100 days after your receipt of that particular product, subject to the conditions described below. Return shipping is free. Refunds will be issued in the form of the original payment.
We require that you contact us before sending anything back for a refund. Please e-mail firstname.lastname@example.org with your order number.
For any authorized return, we’ll cover the return shipping for packages being shipped from the lower 48 states. You'll get a prepaid label from our Support Team by email once you contact us. Once your item(s) reach our facility, your refund will be processed within 10 business days.
We can only process returns for items purchased on the Olive Wren website. If you purchase our product from another retailer, please contact them directly for a return or exchange.
Return Conditions. The following conditions also apply to product returns:
- Products must be in donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors).
- Products may not be returned from outside the continental United States.
- Customers may return a maximum of two (2) of each particular product per initial order, validated by a customer name or shipping address (i.e. please try a Product first—we are happy to send you more later!)
- If at least one of a particular product type is returned from an initial order, that customer or shipping address will not be eligible for additional 100-night trials on subsequent orders of that particular product (i.e. if you return a duvet cover set, you will not be eligible for 100-night trials on future duvet cover set orders).